Answers your customers can find,
and your AI can write
A fast, searchable help center on your own domain — unlimited articles, full-text search, and feedback on every one. Plus a REST API and an MCP server, so your AI agent can read your answers and draft new ones for you to approve.
Why this exists
Every help center you've ever seen is out of date
Not because the tools are bad. Because they all assume a human will keep writing.
It was never a storage problem
Your answers already live in four places — a wiki, some helpdesk articles, the README, one engineer's head. None of them agree, and your customers can search none of them.
Writing docs is nobody's job
You know the twenty articles that would fix this. You have known for months. They sit at the bottom of a list that never gets there, because documentation belongs to everyone and therefore to no one.
Now something else is reading them
Support bots and the assistants your customers already use answer from whatever they can find. Out-of-date docs used to mean a slow reply. Now they mean a confident wrong one.
So you stop being the writer
FAQCraft is an ordinary, good help center — your own domain, full-text search, feedback on every article. The difference is write access: connect an AI agent over MCP and it drafts articles from your repo and your existing docs. They arrive as drafts in a review queue, and nothing reaches a customer until you approve it.
No credit card. Export everything the moment you change your mind.
What it looks like when it's handled
Same product, same team, same week. The difference is where the answers live and who writes them.
Features
Everything you need to build a great help center
From content organization to full-text search, FAQCraft has all the tools your team needs to support customers.
Organized Knowledge Base
Structure your FAQ with categories and subcategories. Keep your help center clean and easy to navigate.
Full-Text Search
Powerful PostgreSQL-backed search helps visitors find answers instantly across all your articles.
Article Feedback
Collect ratings and messages on every article. Know which content helps and what needs improvement.
Custom Domains
Host your FAQ on your own domain. Full branding with custom logos, header links, and analytics.
REST API & MCP
Manage your knowledge base programmatically via REST API or connect AI agents through the MCP server.
Team Collaboration
Invite team members with role-based access. Manage your knowledge base together.
Pricing
Priced like infrastructure, not like a seat licence
You pay when documentation stops being one person's job — not for permission to publish. No trial, no credit card.
What repeat questions cost you today
Not our numbers — yours. Change anything that looks wrong; the total updates as you type.
Including getting back to what you were doing.
Hours a month
14
At your own rate
$1,083 /mo
This is what the questions cost you now, not what you would save. A help center your customers can search takes a share of it back — how big a share depends on your product and how good the answers are. We have no honest number for that yet, so we are not going to invent one.
Every plan, including the free one, includes all of this:
Solo
Everything. Not a starter tier.
Everything above, including:
Team
For when documentation stops being one person's problem.
Everything in Solo, plus:
Why is so much of it free?
A knowledge base with nothing in it is worth nothing — to you or to us. So the hosting, the domain, the search, and the full API are free, forever, with no limits and no trial clock.
You start paying when your team needs to work in it together. That's the whole model. Free forever for solo builders and open source — not a starter plan, not a discount that ends.
Take everything with you, any time, on any plan
One click exports your whole account as a zip — every FAQ site, every category, every article, and all your feedback. No paid tier, no support ticket, no waiting. Your content is never hostage.
Need something we don't offer yet?
The roadmap is shaped by what people ask for. Tell us what's missing and you'll get a straight answer about whether it's coming.
Questions
The things you're actually wondering
Including the ones people usually don't bother asking before they close the tab.
Your product shipped this week. Your docs didn't.
Start free. Unlimited sites and articles, your own domain, full-text search, and the API and MCP server on every plan.
No credit card. Export everything whenever you want.