FAQCraft vs Document360
Side-by-Side
Document360 is a powerful but pricey, quote-only knowledge base aimed at larger teams. FAQCraft delivers the core of a great help center — search, categories, custom domains, API — free, with transparent $9/month pricing.
The short answer
Document360 is a capable enterprise knowledge base with deep authoring and versioning features, but it moved to quote-only pricing that starts around $199/month and removed its free plan. FAQCraft is the better fit for startups, indie makers, and small teams who want a clean, searchable knowledge base with custom domains and an API — free to start, $9/month flat, no sales call required.
Why this comparison exists
Document360 is a mature, feature-rich knowledge base platform with strong authoring, category management, and versioning. But in late 2024 it discontinued its free plan and moved to quote-only pricing, with 2026 ranges reported around $199–$249/month for Professional and far higher above that. FAQCraft offers the essentials most teams actually need — full-text search, categories and subcategories, article feedback, custom domains, a REST API, and an MCP server — on a free plan, with a transparent flat $9/month upgrade for team features.
Where Document360 is strong
Document360 positions itself as an enterprise-grade knowledge base platform for software and product teams, emphasizing advanced authoring, category hierarchies, versioning, analytics, and AI-assisted search. It targets organizations with dedicated documentation teams and budget for per-project pricing.
- Advanced authoring workflow with drafts, versioning, and review states
- Deep category and content hierarchy management
- Strong analytics and search insights
- AI-assisted search and content suggestions
- Enterprise controls and SSO on higher tiers
Common complaints about Document360
Synthesized from public sources including G2, Capterra, and pricing analyses.
Quote-only pricing
HighDocument360 no longer publishes prices — every new buyer must request a quote. Reported 2026 ranges start around $199–$249/month for Professional and climb steeply from there.
Source: Document360 pricing analyses (happysupport.ai, G2)
Free plan discontinued
HighThe free plan was removed for new signups in late 2024, leaving only a 14-day trial. There's no zero-cost path for small projects.
Source: Document360 pricing pages
Priced per project
MediumCosts are billed per project, so running several knowledge bases multiplies the bill quickly.
Source: Document360 pricing
Heavier than small teams need
LowThe authoring depth is excellent for documentation teams but more than many small teams want for a simple FAQ.
Source: G2 / Capterra
Feature comparison
| Feature | FAQCraft | Document360 |
|---|---|---|
| Free plan | Unlimited sites & articles | Discontinued (trial only) |
| Pricing transparency | Public ($0 / $9) | Quote-only |
| Pricing model | Flat $9/mo | Per project (quote) |
| Knowledge base | ||
| Full-text search | PostgreSQL-backed | |
| Custom domain | On free plan | |
| Categories & subcategories | ||
| Article feedback & ratings | ||
| REST API | ||
| Native MCP server | ||
| Versioning / review workflow | Draft/published | Advanced |
| Setup time | Minutes | Days |
Pricing and features accurate as of June 2026. Verify on the vendor's own pricing page before purchase — competitor plans change frequently.
Pricing at a glance
| Tier | FAQCraft | Document360 |
|---|---|---|
| Free | $0 Unlimited FAQ sites & articles, unlimited feedback, custom domain, REST API & MCP | — Free plan discontinued; 14-day trial only |
| Entry paid | $9/mo flat Everything in Free + teams, members, and custom roles | ~$199–249/mo (quote) Professional, per project; contact sales for a quote |
| Higher tier | $9/mo flat Same flat price as you grow | ~$399–799+/mo (quote) Business / Enterprise, per project per month |
Pricing and features accurate as of June 2026. Verify on the vendor's own pricing page before purchase — competitor plans change frequently.
Why teams choose FAQCraft over Document360
Transparent, tiny price
No sales call, no quote. FAQCraft is free to start and $9/month flat — published, predictable, and roughly 20–80× cheaper than Document360's entry tier.
A real free plan
Document360 removed its free plan; FAQCraft's is unlimited and free forever, including custom domains and the API.
Unlimited knowledge bases
Run as many FAQ sites as you like at no extra cost, versus Document360's per-project billing.
AI-ready out of the box
The native MCP server lets AI agents read your knowledge base directly — no enterprise add-on needed.
The tool you're actually competing with is neither of us
You already have somewhere to put documentation. Probably four somewheres — Notion, a README, some Document360 articles, and one engineer's head. Storage was never the problem. The problem is that the twenty articles you know you need have been on the backlog since March, and nothing here changes that by being a nicer place to type.
That's the gap FAQCraft is built for. Point an AI agent at your existing material over MCP and it drafts the articles, files them under real categories, and updates them when the product changes. You review and approve instead of writing from scratch. Everyone is bolting an AI agent onto their support stack right now — almost nobody is fixing what those agents actually read.
Moving from Document360 to FAQCraft
Document360 supports content export, which makes migration straightforward. Recreate your category tree in FAQCraft, import articles via the REST API, and point your custom domain over. Most teams complete the switch in an afternoon.
- 1Export your articles and category structure from Document360.
- 2Create a free FAQCraft account and rebuild your categories and subcategories.
- 3Import content via the REST API or paste articles in as Markdown.
- 4Connect your custom domain so your knowledge base keeps its URL.
- 5Set up redirects from old Document360 URLs and announce the move.
Frequently asked questions
Is FAQCraft a free Document360 alternative?
How much does Document360 cost compared to FAQCraft?
Does FAQCraft have versioning like Document360?
Can I migrate my Document360 content?
Try FAQCraft free — no credit card
Unlimited FAQ sites and articles, full-text search, article feedback, custom domains, a REST API and an MCP server. Free forever. Upgrade to Team ($9/month flat) for team members and custom roles.