FAQCraft vs Slab
Side-by-Side
Slab is a clean internal wiki priced per user. FAQCraft is a public-facing knowledge base — custom domains, visitor search, article feedback, API, and MCP — at $9/month flat.
The short answer
Slab is a tidy internal wiki with a generous free tier for small teams, billed per user as you grow. But it's built for internal knowledge, not a branded public help center. If you need a customer-facing FAQ on your own domain with visitor search and article feedback, FAQCraft is the better fit — free to start and $9/month flat.
Why this comparison exists
Slab is a well-designed internal knowledge base used for team wikis and process docs, with a free plan covering about 10 users and a Startup tier around $6.67/user/month on annual billing. Like other internal wikis, it's focused on employees finding answers — not on publishing a branded, searchable help center to customers. FAQCraft is purpose-built for that public use case: unlimited FAQ sites, PostgreSQL search, article feedback, custom domains, REST API, and a native MCP server, free to start and $9/month flat.
Where Slab is strong
Slab positions itself as a modern internal wiki and knowledge base with a clean editor and strong search, integrating with tools like Slack and Google Workspace. It targets internal team knowledge rather than customer-facing help centers.
- Clean, distraction-free editor and reading experience
- Strong unified search across integrated tools
- Generous free plan for up to ~10 users
- Good integrations (Slack, Google Workspace, etc.)
- Simple to roll out for internal teams
Common complaints about Slab
Synthesized from public sources including G2, Capterra, and pricing analyses.
Per-user pricing as you grow
MediumBeyond the free tier, Slab is billed per user (around $6.67/user/month on the Startup plan, annual), so costs scale with headcount.
Source: Slab pricing (Docsie, Capterra)
Internal-first, not public-facing
HighSlab is designed for internal wikis. It's not built to publish a branded public help center on your own domain.
Source: Slab product positioning
No article feedback for customers
LowThere's no built-in per-article rating/feedback aimed at public help content and self-serve deflection.
Source: Slab feature set
No native MCP server
LowSlab doesn't offer a native MCP server for connecting external AI agents to your content.
Source: Slab docs
Feature comparison
| Feature | FAQCraft | Slab |
|---|---|---|
| Public-facing help center | Internal-first | |
| Free plan | Unlimited sites & articles | ~10 users (internal) |
| Pricing model | Flat $9/mo | Per user |
| Custom domain | On free plan | |
| Visitor-facing full-text search | PostgreSQL-backed | Internal search |
| Categories & subcategories | Topics | |
| Article feedback & ratings | ||
| REST API | ||
| Native MCP server | ||
| Internal wiki | ||
| Setup time | Minutes | Minutes (internal) |
Pricing and features accurate as of June 2026. Verify on the vendor's own pricing page before purchase — competitor plans change frequently.
Pricing at a glance
| Tier | FAQCraft | Slab |
|---|---|---|
| Free | $0 Unlimited FAQ sites & articles, unlimited feedback, custom domain, REST API & MCP | $0 ~10 users; internal wiki only, no custom domain |
| Entry paid | $9/mo flat Everything in Free + teams, members, and custom roles | $6.67/user/mo Startup (annual), per user |
| Higher tier | $9/mo flat Same flat price as you grow | Custom Business / Enterprise, custom-quoted |
Pricing and features accurate as of June 2026. Verify on the vendor's own pricing page before purchase — competitor plans change frequently.
Why teams choose FAQCraft over Slab
Public help center on your domain
FAQCraft serves a branded, searchable public FAQ on your own domain. Slab is built for internal wikis.
Flat price, not per user
FAQCraft is $9/month flat regardless of team size; Slab's paid tier is billed per user.
Built-in article feedback
Collect ratings and messages on each article to see what's helping customers — aimed at self-serve deflection.
API + MCP included
Manage content via REST API and connect AI agents through the MCP server on any plan.
The tool you're actually competing with is neither of us
You already have somewhere to put documentation. Probably four somewheres — Notion, a README, some Slab articles, and one engineer's head. Storage was never the problem. The problem is that the twenty articles you know you need have been on the backlog since March, and nothing here changes that by being a nicer place to type.
That's the gap FAQCraft is built for. Point an AI agent at your existing material over MCP and it drafts the articles, files them under real categories, and updates them when the product changes. You review and approve instead of writing from scratch. Everyone is bolting an AI agent onto their support stack right now — almost nobody is fixing what those agents actually read.
Moving from Slab to FAQCraft
If you need to turn internal docs into a public help center, export your Slab posts, rebuild categories in FAQCraft, import via the REST API, and connect your custom domain. Keep Slab for internal knowledge if you like.
- 1Export your posts and topics from Slab.
- 2Create a free FAQCraft account and set up categories and subcategories.
- 3Import articles via the REST API or paste them in as Markdown.
- 4Connect your custom domain for a branded public help center.
- 5Publish and link the new help center from your product and site.
Frequently asked questions
Is FAQCraft an alternative to Slab?
Does Slab support custom domains for a public FAQ?
How does pricing compare?
Can I migrate my Slab content?
Try FAQCraft free — no credit card
Unlimited FAQ sites and articles, full-text search, article feedback, custom domains, a REST API and an MCP server. Free forever. Upgrade to Team ($9/month flat) for team members and custom roles.