FAQCraft vs Tettra
Side-by-Side
Tettra is an internal, Slack-centric wiki priced per user with a 10-seat minimum. FAQCraft is a public-facing knowledge base — custom domains, search, API, MCP — at $9/month flat.
The short answer
Tettra is built for internal Q&A and team knowledge inside Slack, billed per user with a 10-seat minimum. FAQCraft is built for public, customer-facing help centers on your own domain. If you need an external FAQ rather than an internal wiki, FAQCraft is the right tool — free to start and $9/month flat instead of per user.
Why this comparison exists
Tettra is a internal knowledge base designed around Slack and team Q&A, helping employees find answers internally. Its pricing is per user — about $4/user/month on Basic (10-user minimum), $10/user on Scaling, $12/user on Professional — and there's no permanent free plan. That's a different job from a public help center. FAQCraft is for customer-facing knowledge: unlimited public FAQ sites, full-text search, article feedback, custom domains, REST API, and a native MCP server, free to start and $9/month flat.
Where Tettra is strong
Tettra positions itself as an internal knowledge management and Q&A tool that lives inside Slack and Microsoft Teams, helping teams document and surface internal answers. It targets internal-ops and people-team use cases, not public help centers.
- Tight Slack and Microsoft Teams integration for internal Q&A
- Simple internal authoring and page requests
- AI answers from your internal knowledge on higher tiers
- Good for onboarding and internal process docs
- Lightweight to roll out internally
Common complaints about Tettra
Synthesized from public sources including G2, Capterra, and pricing analyses.
Per-user with a 10-seat minimum
MediumBasic starts at about $4/user/month but requires at least 10 users (~$40/month minimum); Scaling is $10/user and Professional is $12/user.
Source: Tettra pricing (Featurebase, Docsie)
No permanent free plan
MediumTettra offers only a trial, so there's no free-forever option for a small or public knowledge base.
Source: Tettra pricing
Internal-first, not public-facing
HighTettra is designed for internal team knowledge inside chat tools, not a branded public FAQ on your own domain.
Source: Tettra product positioning
No native MCP server
LowAPI access arrives on higher tiers and there's no native MCP server for external AI-agent integration.
Source: Tettra docs
Feature comparison
| Feature | FAQCraft | Tettra |
|---|---|---|
| Public-facing help center | Internal-first | |
| Free plan | Unlimited sites & articles | Trial only |
| Pricing model | Flat $9/mo | Per user (10-seat min) |
| Custom domain | On free plan | |
| Full-text search | PostgreSQL-backed | |
| Categories & subcategories | ||
| Article feedback & ratings | ||
| REST API | Higher tiers | |
| Native MCP server | ||
| Slack / Teams Q&A | ||
| Setup time | Minutes | Minutes (internal) |
Pricing and features accurate as of June 2026. Verify on the vendor's own pricing page before purchase — competitor plans change frequently.
Pricing at a glance
| Tier | FAQCraft | Tettra |
|---|---|---|
| Free | $0 Unlimited FAQ sites & articles, unlimited feedback, custom domain, REST API & MCP | — No free plan; trial only |
| Entry paid | $9/mo flat Everything in Free + teams, members, and custom roles | $4/user/mo (10-seat min) Basic (annual) — ~$40/mo minimum |
| Higher tier | $9/mo flat Same flat price as you grow | $10–$12/user/mo Scaling / Professional, per user |
Pricing and features accurate as of June 2026. Verify on the vendor's own pricing page before purchase — competitor plans change frequently.
Why teams choose FAQCraft over Tettra
Public, on your own domain
FAQCraft serves a branded public help center on your domain. Tettra is built for internal Q&A inside Slack, not external customers.
Flat price, no seat minimum
FAQCraft is $9/month flat. Tettra is per user with a 10-seat minimum, so the floor is around $40/month.
Article feedback and analytics
Collect per-article ratings and see what helps your customers — features aimed at public help content.
Free to start
FAQCraft's free plan is unlimited and forever; Tettra has no permanent free tier.
The tool you're actually competing with is neither of us
You already have somewhere to put documentation. Probably four somewheres — Notion, a README, some Tettra articles, and one engineer's head. Storage was never the problem. The problem is that the twenty articles you know you need have been on the backlog since March, and nothing here changes that by being a nicer place to type.
That's the gap FAQCraft is built for. Point an AI agent at your existing material over MCP and it drafts the articles, files them under real categories, and updates them when the product changes. You review and approve instead of writing from scratch. Everyone is bolting an AI agent onto their support stack right now — almost nobody is fixing what those agents actually read.
Moving from Tettra to FAQCraft
If you've outgrown an internal wiki and need a public help center, export your Tettra pages, rebuild categories in FAQCraft, import via the REST API, and point your custom domain over. You can keep an internal wiki if you still need one.
- 1Export your pages and categories from Tettra.
- 2Create a free FAQCraft account and set up categories and subcategories.
- 3Import articles via the REST API or paste them in as Markdown.
- 4Connect your custom domain for a branded public help center.
- 5Share the new public URL with customers and link it from your product.
Frequently asked questions
Is FAQCraft an alternative to Tettra?
Can FAQCraft be used for internal knowledge?
How does pricing compare?
Does FAQCraft support custom domains?
Try FAQCraft free — no credit card
Unlimited FAQ sites and articles, full-text search, article feedback, custom domains, a REST API and an MCP server. Free forever. Upgrade to Team ($9/month flat) for team members and custom roles.